Negotiation & Conflict Management



Conflict management and negotiation skills are essential in the pressurized work environment of today, yet few managers have been trained to respond confidently in the face of these stresses. Instinctively we react to conflict in ways which are based upon old habits which often result in escalating a vicious cycle of conflict. This course will enable you to review your inherited approach to conflict since it has been designed to be interactive and self-exploratory.
Who should this?
CEO’s, Managers, CFO’s, Accountants, Bankers, Graduates.
Course Outline
What is conflict?
The Dual Concern Model
Inter-group conflict
Negotiations
Negotiation mistakes
Key soft skills in the negotiations process
The mediation process
The function of the mediator
Arbitration

Change Management

Change Management is a critical skill and this course has been designed to look at the fundamental challenges in getting people to change their patterns of behaviour and their working practices and adopt the new methods that result from the implementation of change. The course involves a great deal of participation to answer questions posed by the trainer and to share understanding of the concepts of change management with other learners.
Course is designed to make sure that new change is implemented and managed in such a way that it becomes a way of life. This course combines change theory, techniques and strategies along with practical real life experience.
Who should attend?
Project and Business Managers, staff responsible for planning and managing change
Course Contents
·    The principles of change management
·    Methods of planning for change
·    Creating urgency for change
·    Understanding how organizational culture can help/hinder the process of change
·    Checklist for launching organisational change
·    Positive and negative experiences of change
·    The personal impact of change
·    The importance of communication and involving people to facilitate effective change
·    The benefits of change and the consequences of not changing
·    The role of communication in successful implementation of change
·    Barriers to change - how to identify them and other difficulties in implementing change
·    Ways to organise and co-ordinate resources and activities to achieve planned change
·    Action planning and review

Business Communication
Communication is essence of management. The basic functions of management cannot be performed without effective communication. Organizations these days are very large. There are various levels of hierarchy in an organization. Greater the number of levels, the more difficult is the job of managing the organization.  The rules, regulations and policies of a company have to be communicated to people within and outside the organization. Now with advent of technology, we have cell phones, video conferencing, emails, and satellite communication to support business communication. Effective business communication helps in building goodwill of an organization.
Who can do this?
Business Managers, Supervisors, Graduates, CEO’s, Bankers.
Course Contents
Business Writing Essentials
How to Write an Effective Internal Business Case
Business Interpersonal Communication Skills
Workplace Conflict
Giving Successful Presentations
HR Management, Recruitment

Human Resources Management is increasingly seen as a strategic support function within any organisation. This course is designed for Non-HR specialists and covers the core components of the employee lifecycle including Job Analysis and Descriptions, Recruitment and Selection, Training and Development, Performance Management, Remuneration and Compensation and Exit Interviews. The course places strong emphasis on the links between the Business Plan and HR Planning, as well as the need to develop accurate and comprehensive Job Descriptions to drive success through people.
Who should attend?
Non-HR professionals who are responsible for HR activities; managers and professionals who are tasked with launching an HR department, HR professionals with less than five years of experience, and HR specialists who have limited generalist experience.
Course Contents
·    Basics of HR Management
·    Role & responsibilities of HR managers
·    Human resource forecasting
·    Preparing job descriptions
·    Recruitment process
·    Coordination with HR consultants
·    Finding suitable candidates
·    Planning Trainings
·    Performance reviews
·    Employee retention
·    Disciplinary actions
·    HR Committee decisions
·    Action Plan
Course Outcome:
Strengthen organizational performance. Develop recruitment and retention excellence. Decrease employee turnover
Duration:
22-24 hours


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