Negotiation & Conflict Management



Conflict management and negotiation skills are essential in the pressurized work environment of today, yet few managers have been trained to respond confidently in the face of these stresses. Instinctively we react to conflict in ways which are based upon old habits which often result in escalating a vicious cycle of conflict. This course will enable you to review your inherited approach to conflict since it has been designed to be interactive and self-exploratory.
Who should this?
CEO’s, Managers, CFO’s, Accountants, Bankers, Graduates.
Course Outline
What is conflict?
The Dual Concern Model
Inter-group conflict
Negotiations
Negotiation mistakes
Key soft skills in the negotiations process
The mediation process
The function of the mediator
Arbitration


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